EndeavorCX

Five9’s Aceyus Acquisition: Implications and Who Now Leads in AI-Analytics

As Five9 folds Aceyus into its platform, CX decision-makers face a pivotal question: What is the best path forward for contact center analytics and AI

May 15 •

ActivateCX

Dialpad’s “Agentic AI” Vision and New Enterprise Contact Center Features

Dialpad’s latest announcements signal an ambitious push toward AI-driven customer service, introducing a vision of “Agentic AI” for pre-emptive support…

May 14 •

ActivateCX

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