Genesys

Genesys: AI for Supervisors and the Quest for Autonomous CX

Genesys, another contact center heavyweight, focused its EC2025 news on augmenting contact center supervisors with AI, while also aligning with the…

Mar 23 •

ActivateCX

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts