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NICE’s Acquisition of Cognigy: A Comprehensive Analysis
This marks the largest acquisition in NICE’s 40-year history and a pivotal move toward an “AI-first” customer experience (CX) strategy
Jul 30
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ActivateCX
May 2025
Observe.AI’s IVA Launch and Recent Strategy Shifts – A Critical Analysis
Observe.AI has rapidly evolved from a conversation intelligence startup into a heavily-funded contact center AI platform.
May 29
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ActivateCX
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8x8 Q1 FY2025 Earnings Deep Dive
In the first quarter of fiscal 2025 (period ended June 30, 2024), 8x8 reported total revenue of $178.1 million, a slight decline from $183.3 million in…
May 20
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ActivateCX
NICE Q1 2025 CXone Segment Earnings Teardown
Overview of Q1 2025 Performance – Customer Experience (CXone) Segment
May 15
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ActivateCX
Five9’s Aceyus Acquisition: Implications and Who Now Leads in AI-Analytics
As Five9 folds Aceyus into its platform, CX decision-makers face a pivotal question: What is the best path forward for contact center analytics and AI
May 15
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ActivateCX
Dialpad’s “Agentic AI” Vision and New Enterprise Contact Center Features
Dialpad’s latest announcements signal an ambitious push toward AI-driven customer service, introducing a vision of “Agentic AI” for pre-emptive support…
May 14
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ActivateCX
NICE and AWS Collaboration for End-To-End Customer Service Automation– Hype vs. Reality
NICE Ltd. has announced a new strategic collaboration agreement with Amazon Web Services (AWS) aimed at “transforming” customer service through tightly…
May 13
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ActivateCX
RingCentral Q1 2025 Earnings Report and AI Strategy Analysis
RingCentral (NYSE: RNG) delivered a solid first quarter of 2025, marked by steady revenue growth, improved profitability, and record cash flow.
May 9
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ActivateCX
Avaya Infinity Release: A Comprehensive Research Brief
Avaya has launched Avaya Infinity™, a next-generation customer experience platform aimed at transforming traditional contact centers.
May 7
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ActivateCX
Twilio Q1 2025 Earnings Analysis
Twilio delivered a strong Q1 2025 performance, marked by accelerating revenue growth and improved profitability.
May 3
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ActivateCX
Five9 Q1 2025 Earnings Teardown
Financial Performance Highlights: Five9 delivered solid financial results in Q1 2025, beating expectations and showing improved profitability.
May 2
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ActivateCX
EndeavorCX Atlas: A New Era of Contact Center Knowledge Management
Breaking Away from Legacy Knowledge Systems
May 2
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ActivateCX
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