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8x8 Q1 FY2025 Earnings Deep Dive
In the first quarter of fiscal 2025 (period ended June 30, 2024), 8x8 reported total revenue of $178.1 million, a slight decline from $183.3 million in…
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ActivateCX
Dialpad’s “Agentic AI” Vision and New Enterprise Contact Center Features
Dialpad’s latest announcements signal an ambitious push toward AI-driven customer service, introducing a vision of “Agentic AI” for pre-emptive support…
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ActivateCX
RingCentral Q1 2025 Earnings Report and AI Strategy Analysis
RingCentral (NYSE: RNG) delivered a solid first quarter of 2025, marked by steady revenue growth, improved profitability, and record cash flow.
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ActivateCX
Zoom AI Companion 2.0
Transforming Work and Customer Experience with Generative AI
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ActivateCX
Critical Review of 8x8’s New Transcription Engine and Benchmark Claims
Truth or Fairytales?
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ActivateCX
Enterprise Connect 2025: Conclusion & Buyer Recommendations
Enterprise Connect 2025 made one thing clear: the contact center industry is racing full-steam toward AI-infused platforms that promise unprecedented…
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ActivateCX
Comparative Insight: AI Maturity, Openness, Pricing, and Deployment Friction
With a flood of AI announcements from every corner, it’s crucial to compare how these vendors stack up on key factors that directly impact enterprise…
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ActivateCX
RingCentral: AI Receptionist – Automating the Front Desk with Real ROI
RingCentral, primarily known as a Unified Communications (UCaaS) provider, highlighted customer experience updates at EC2025, notably an AI-based…
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ActivateCX
Talkdesk: Autonomous Voice AI Agents and Auto-Knowledge – Innovation with Caution
Talkdesk, known for its cloud contact center platform and rapid innovation in AI, came to EC2025 with two major announcements that doubled down on the…
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ActivateCX
Zoom: Expanding Zoom Contact Center with “Agentic” AI and Everywhere Productivity
Zoom came to Enterprise Connect with a massive bundle of updates – over 45 new innovations across its platform – underscoring its commitment to…
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ActivateCX
Microsoft: Teams and Dynamics 365 Contact Center – Copilots Converge
Teams Phone + Dynamics 365 Contact Center: One Telephony Stack, Two Outcomes
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ActivateCX
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